Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach us and what happens once your message lands in our inbox.
How to Get in Touch
Email is the most reliable way to contact our team, and it is the channel we check first every working day. Send your message to [email protected] and a member of our editorial team will pick it up.
A little context helps us route your message properly. Let us know upfront whether you are asking about a specific brand, flagging an error, or something else entirely — it means we can get back to you with a useful answer rather than a generic one.
What We Can Help With
We cover Canadian online casinos, their free spins offers, bonus terms, banking options and licensing details, so most enquiries fall into one of these areas:
- Questions about our reviews — if something we've written about a casino, its free spins offer, or its wagering requirements isn't clear, ask us to explain it in plain terms.
- Corrections — bonus terms, free spin counts and welcome offers change often. If you've noticed an offer on our site no longer matches what a casino advertises, tell us so we can check it.
- Content suggestions — if there's a topic around Canadian online casinos, payment methods or promotions you'd like us to cover in more depth, we're happy to hear it.
- Site or partnership enquiries — if you represent a casino brand or a business with a relevant proposal, introduce yourself and explain what you have in mind.
- Concerns about safer gambling — if you or someone close to you needs support around gambling behaviour, mention this in your message and we'll point you towards appropriate resources.
Before You Write In About a Specific Bonus
If your question relates to a free spins offer or welcome bonus from one of the operators listed on this site, it helps to have a few details ready:
- Which casino the offer is from
- Whether you're asking about eligibility, wagering requirements, or how the spins are credited
- Any screenshot or reference number if the issue relates to an account you've already opened
We can clarify how a bonus is structured and what to check in the terms, but account-specific issues — a bonus not crediting, a withdrawal delay, a dispute over wagering — need to go directly to the casino's own support team, since we don't have access to individual player accounts.
What Happens After You Send a Message
Every message is read by a real person on our team — we don't rely on automated replies to stand in for an actual response. We aim to reply within a couple of working days, though this can stretch a little during busier periods. If your enquiry needs more digging, such as checking a bonus term against a casino's current offer, we'll say so rather than leave you waiting without an update.
Why Reader Feedback Matters Here
Free spins offers, deposit bonuses and wagering conditions change regularly, and operators sometimes revise their terms without much notice. Reader reports are one of the ways we catch these changes early, alongside our own periodic checks of the brands we list. If something you read on redhooklabs.com doesn't match what you found when you signed up, we want to know — it helps keep our comparisons useful for the next person researching the same offer.
If you're looking for casinos that operate outside the UK's GamStop self-exclusion scheme, that's covered separately on our Best Non GamStop Casinos page rather than through this contact form.
A Few Things to Keep in Mind
We're an independent review site — we're not a casino, we don't process deposits or withdrawals, and we can't intervene in a dispute between a player and an operator on your behalf. What we can do is help you understand a bonus's terms, correct something we've published, or point you towards the right place to raise an account-specific issue.
Thanks for taking the time to read this far. Whatever your reason for reaching out, we look forward to hearing from you.